Ortho Crafters stands behind the fit and durability of all our appliances. We will remake an appliance within the first 90 days if you or your patient are not completely satisfied. However, after 90 days an appliance will be remade at the current cost of a new appliance.
The guidelines for repairs are very similar to those of remakes. When evaluating an appliance repair, we reserve the right to determine if patient abuse or extreme lapse of time should warrant a repair charge.
Repaired products shall be covered for the remainder of the original 90 day warranty period. Appliances replaced at current cost shall be covered for a new full warranty period.
NOTE: We will require the original working model and/or new models be sent to us along with the original appliance. There will be an additional charge to change the color or design from the original.