We always do our best to deliver your appliances quickly and on-time. In order to serve you better, cases usually require three to five business days in the lab. Our pledge is to always have cases arrive back to your office seven to ten days from when we receive them. This standard turn around does not include pick-up or delivery days, holidays, or weekends. Please be sure to allow enough shipping time both to and from the lab to ensure that your appliances will arrive before your patient's scheduled appointment.
As an extended courtesy, emergencies can be performed on a case-by-case basis. When confirming emergency availability for your patient, again it is highly important that we know the exact date you require your patient’s appliance to be delivered.